|
GENERAL
INFORMATION |
|
Local internet access provided by Complete Computers is $19.95 per month. Or, if you
are a Student*,
Teacher*,
or pay 6 months in advance, your monthly rate is only $17.95! You have the option of either
paying for your access by credit card, bank draft, or by direct billing. See below for
more information.
Included in your internet account is:
- 250 hours per
month of Internet access -
This averages to over eight hours a day online!
Usage over the allotted 250 hours per month is billed at $1.00 per hour
thereafter. To view your current usage, please visit http://media.panola.com/custinfo/login.asp
- One e-mail
account & access to newsgroups -
Additional e-mail accounts are available
for $5.00 per month. You may check your e-mail by clicking on the link
on the panola.com home page,
- 5MB server space for
personal
web pages,
When you are ready to post your site, contact us so you can
have access to your own folder on our server.
- Free Internet Helpdesk support
Available to dial-up customers only to assist in setting up your
connection. See below for more information
*Proof
required
|
|
Dial up cities & numbers
are as follows:
Batesville
561-1001 |
Charleston
647-3310 |
Clarksdale
624-2124 |
Cleveland
843-9332 |
Coldwater
622-5428 |
Greenville
334-1609 |
Grenada
226-0143 |
Holly Springs
252-7208 |
Houston
456-4193 |
Kosciusko
289-5304 |
Marks
326-6388 |
Oakland
623-8680 |
Oxford
236-2205 |
Pearl
936-5398 |
Sardis
487-1738 |
Starkville
323-1980 |
Tunica
363-2962 |
Tupelo
842-5980 |
Water Valley
473-2701 |
West
Point
492-5858 |
Winona
283-5653 |
|
System
Requirements |
| Our
minimum system requirements for Internet access are: |
| Pentium
100 |
Windows
95 |
| 16MB
RAM |
150MB
available hard drive space |
| 28.8
modem |
|
|
INTERNET
HELPDESK
(available to panola.com dial-up customers only) |
563-0806
ext. 26
Outside of Batesville - 800/448-7530 ext. 26 |
| If
you meet the above minimum requirements and are still having problems
establishing a connection with our servers at Complete Computers, we
provide assistance via our Internet Help Desk. If these problems are too
involved to solve over the telephone (i.e., incorrect software
configuration, hardware failure, etc.), you may be asked to bring your
computer in for service. Our Internet Service Rate is $50 an hour with a
minimum charge of $25.
The Help
Desk hours are:
| Monday
through Friday |
8:00
am to 7:00 pm |
| Saturday |
9:00
am - 3:00 pm |
Voice mail
is available for after-hours calls, and a technician will return your call
as soon as possible.
|
|
BILLING
INFORMATION |
| All internet
accounts are due on the first of each month. Monthly
payments may be made by cash, check (see Online Payment System below),
bank draft, or credit card. Invoices are sent by e-mail on the first of
each month. You have until the 10th of the month to pay your Internet
account. If your account is not paid, a reminder e-mail will be sent prior
to disconnection.
We do not charge a fee for late payments.
However, if you are disconnected for non-payment and reconnect, you will
not be credited for lost time. Your regular monthly amount will
still be due.
Online Payment System
For your convenience, we have implemented a secure online payment system
for customers paying by check and credit card. Go to https://secure.panola.com/cc
(be sure to type the "s" after "http") to enter your
information. You may then retain your check as a copy of the transaction.
Please check your e-mail regularly for timely receipt of invoices and
any notices regarding your service. We also recommend that you keep
www.panola.com as your default home page as we update it regularly with
helpful tips, local news & weather, and information about your dial-up
service.
If you have problems with or
questions about your account, please contact us at 563-0806 extension 22.
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|
CANCELING
SERVICE |
| You
may cancel your internet service at any time by submitting your request in
writing to Complete Computers, 117 Public Square, Batesville, MS 38606 or
via e-mail.
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