I can’t connect? It keeps asking for me to verify my username and password.

Step 1: Verify that you’re spelling everything correctly. Retype and try again. Please remember your password and username are case sensitive.

Step 2: If Step 1 does not work, wait a few minutes, and try again. Make sure you do not have the "at panola.com" after your username.

Step 3: If Step 1 and Step 2 do not work, please contact us, and we will clear it up.

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Step 1: Click Start/Settings/Control Panel/Modems.

Step 2: If your modem displays or contains any of the following in the name: HCF, HFC, WinModem, Soft, Soft56K, Conexant, Lucent, 56K Internet-Fax, go on to Step 3.

Step 3: Click Properties. Click the Connection tab. Click the Advanced button at the bottom. Place x3 in the Extra Settings box. Click OK. Click OK again. Click Close. Close Control Panel and restart your computer, and try again.

Step 4: If Step 3 does not clear the problem up, go back to Control Panel and double click on Network. Remove anything relating to AOL, Virtual Private Networking, or VPN. Click OK and restart.

Step 5: If Steps 1 through 4 does not work, contact us, and we will diagnose.

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Step 1: Double click the My Computer icon.

Step 2: Double click the Dial-Up Networking Folder.

Step 3: Right click on your connection to us. Click Properties with the left mouse button.

Step 4: Click on Server Types. Remove the checks next to Log On To Network, NetBEUI, and IPX/SPX Compatible Protocol.

Step 5: Click OK, and attempt to connect again. If this does not work, give us a call.

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Step 1: Check to make sure your phone line is connected correctly. It should come from the wall and enter into the "Line", "Telco", or "Wall" port. The correct port may also have a diagram of a phone jack on it.

Step 2: If you cannot get a dial tone from it and it is connected correctly, attach a phone to the said line, and see if you get a dial tone from the phone. If not, you have a phone line problem, contact BellSouth.

Step 3: If you still cannot get a dial tone from the modem, but do get one from the phone, try removing and reinstalling Dial-Up Networking. If that does not work, and you have Windows 98, try removing the modem from Modems in Control Panel, and restarting, letting the modem reinstall its drivers. You may also wish to reinstall the drivers manually. We realize this step may be confusing. We will walk you through it if you wish.

Step 4: If nothing above works, there is a 90% chance you have a defective, failing, or bad modem. Please bring your system into the store and let us diagnose.

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Step 1: Double click My Computer. Then, double click Dial-Up Networking. Then, click your right hand mouse button on your connection. Then click Properties with the left. Then, click Server Types. Make sure the Allowed Network Protocols down at the bottom has TCP/IP checked.

Step 2: Go to Start/Settings/Control Panel/Network. Verify that TCP/IP is installed. If not, click Add. Choose Protocol and click Add. Choose Microsoft on the left, and then select TCP/IP on the right. Then click OK. That will lead you back to the Network window. Click OK, and reboot.

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Tip: If you find yourself being disconnected when the phone rings, disable your Call Waiting. To do this, double click on the My Computer icon. Then, right click on your connection to Complete Computers, and then click Properties. Place a *70, in front of the number. For clearer reference, that is: star seven zero comma with no spaces, not even between the comma and the phone number.

Tip: Noisy phone lines guarantee a bad or an impossible connection. As soon as you hear noise or static on your phone line, call BellSouth and tell them.

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